questions, answered
Orders, returns, and how the ritual actually works. If yours isn't here, we reply within one business day.
Orders & shipping
Orders leave our Sarajevo studio within one business day. Bosnia and Herzegovina arrives in 1–3 business days, the rest of Europe in 3–7. A tracking link reaches you the moment your parcel is scanned.
We ship across Europe and to the United Kingdom. Duties are settled at checkout, so nothing is owed on delivery.
Write to [email protected] within two hours and we will catch it before it is packed. After that, we will help you return it.
Every dispatch email carries a tracking link. You can also open Account, then Orders, to see where a parcel is.
still stuck?
Tell us what you're trying to solve and a person writes back — usually the same day.