questions, answered

Orders leave our Sarajevo studio within one business day. Bosnia and Herzegovina arrives in 1–3 business days, Croatia and Serbia in 3–7. A tracking link reaches you the moment your parcel is scanned.

We deliver to Bosnia and Herzegovina, Croatia and Serbia. Prices are shown in the currency of the delivery country, VAT included.

Write to hello@arayah.com within two hours and we will catch it before it is packed. After that, we will help you return it.

Every dispatch email carries a tracking link. You can also open Account, then Orders, to see where a parcel is.

You can withdraw from a purchase within 14 days of delivery without giving a reason (15 days in Bosnia and Herzegovina). In Croatia and Serbia, sealed products cannot be returned once opened, for hygiene reasons.

Email hello@arayah.com with your order number and the products you are sending back. Unless a product is faulty, return shipping is at your cost.

Within 14 days of receiving your withdrawal notice, by bank transfer or back to your card.

Yes. Tell us what you would rather have and we ship it as soon as the return is scanned.

Every formula is fragrance-free and tested on sensitive skin. Patch test on the inner arm for two days before a first full application.

A toner rebalances skin after cleansing. The mist layers hydration on top of it, and again over makeup, whenever skin feels tight.

Yes. No animal testing at any stage, by us or by our labs. Every formula is vegan.

Cleanse, mist, serum, cream. Thinnest texture first, richest last. SPF always closes the morning.

No. Guest checkout is always available. An account only saves your addresses and order history.

It is being built. Join the list and we will tell you the week it opens.

Choose “forgot password” at sign in. The reset link lands in your inbox within a minute.

We store what an order needs and nothing more. The privacy policy sets out the specifics.