how can we help?
Questions about an order, your skin, or working together — we're quick to answer.
send us a message
We reply within one business day.
get in touch
hello@arayah.com
Ferhadija 12, Sarajevo, BA
@arayah.skin
Mon–Fri, 9:00–17:00 CET
frequently asked
Orders leave our Sarajevo studio within one business day. Bosnia and Herzegovina arrives in 1–3 business days, Croatia and Serbia in 3–7. A tracking link reaches you the moment your parcel is scanned.
You can withdraw from a purchase within 14 days of delivery without giving a reason (15 days in Bosnia and Herzegovina). In Croatia and Serbia, sealed products cannot be returned once opened, for hygiene reasons.
Every formula is fragrance-free and tested on sensitive skin. Patch test on the inner arm for two days before a first full application.
