questions, answered
Orders, returns, and how the ritual actually works. If yours isn't here, we reply within one business day.
Returns
You can withdraw from a purchase within 14 days of delivery without giving a reason (15 days in Bosnia and Herzegovina). In Croatia and Serbia, sealed products cannot be returned once opened, for hygiene reasons.
Email hello@arayah.com with your order number and the products you are sending back. Unless a product is faulty, return shipping is at your cost.
Within 14 days of receiving your withdrawal notice, by bank transfer or back to your card.
Yes. Tell us what you would rather have and we ship it as soon as the return is scanned.
still stuck?
Tell us what you're trying to solve and a person writes back — usually the same day.
hello@arayah.com
Mon–Fri, 9:00–17:00 CET
@arayah.skin
