questions, answered
Orders, returns, and how the ritual actually works. If yours isn't here, we reply within one business day.
Orders & shipping
Orders leave our Sarajevo studio within one business day. Bosnia and Herzegovina arrives in 1–3 business days, Croatia and Serbia in 3–7. A tracking link reaches you the moment your parcel is scanned.
We deliver to Bosnia and Herzegovina, Croatia and Serbia. Prices are shown in the currency of the delivery country, VAT included.
Write to hello@arayah.com within two hours and we will catch it before it is packed. After that, we will help you return it.
Every dispatch email carries a tracking link. You can also open Account, then Orders, to see where a parcel is.
still stuck?
Tell us what you're trying to solve and a person writes back — usually the same day.
hello@arayah.com
Mon–Fri, 9:00–17:00 CET
@arayah.skin
